Sholom Glouberman is Philosopher in Residence at Baycrest, President of Patients Canada, and an adjunct at the Universities of Toronto and York. He gained experience in healthcare by first caring for his dying father, and then as a planner at the MUHC in Montreal. Later he became a Fellow at the King’s Fund in London England, director of Health Policy for the Canadian Policy Research Networks and Director of the International Masters for Health Leadership at McGill. He has been a health systems adviser in Canada and the UK. His most recent project is to develop patient experience based indicators to help with the redesign of health care services at Baycrest and in Northumberland County.

In 2005 Sholom underwent a major surgical procedure and became a patient.  This experience and his fourth book My Operation – a graphic example of the disparity between the patient experience and institutional concerns, led him to found Patients Canada which became an incorporated charity in 2011. It now reaches more than 7000 patients and providers and is poised for far greater growth.